If you are looking for a savvy way to improve your business efficiency with a low input, learn 5 call accounting tips to increase your enterprise VoIP network ROI.
1. Cut Your Employee Telecom Expenses
Call accounting software can help you not only calculate your employee telecom costs but also decrease them sharply. To do this you should:
the longest and the most expensive calls,
which employees spend the most for phone conversations,
contribution of these calls to your business development (for example, select communications with high-value prospects and “friends and family” calls);
limit employee expenses on paid calls,
restrict paid calls if a limit is reached,
deny access to long-distance calls,
group calls by users/user groups and allocate expenses properly to correct budgets (enable charge back to departments, cost centers and clients).
You can also make special settings to make your staff more responsible using your enterprise VoIP network.
2. Make Your Employees More Responsible Using Corporate Telecom Resources
Telephony network misuse/abuse often causes excessive telecom costs. To eliminate these expenses and make your enterprise IP telephony network even more profitable you can:
restrict calls to flagged numbers, cities, countries,
track calls to/from suspicious phone numbers with immediate automatic notifications sent to an appropriate person in your organization when such number is dialed/called from (for example, this facility can help schools and colleges prevent false calls to emergency organizations or protect your employees from threatening/abusive calls).
Besides, all the above can help you improve your employee productivity and save time and money on daily tasks.
3. Enhance Your Employee Productivity
Use the facility to group automatically calls by users/user groups to both speed up and simplify your accounting staff daily operations and always have timely information on expenses of each phone user. For example, if you manage a hotel, your accounting staff can use call-accounting software to provide your quests with information about their phone conversations any time they need it.
On the other hand, CDR reports can help you:
Thus you will simultaneously increase your customer service quality.
4. Improve Your Customer Satisfaction
Get from CDR reports the answers to such questions as:
CDR report analysis can also help you control your marketing and advertising ROI.
5. Measure the Efficiency of Your Marketing Efforts
To get well-timed information about the efficiency of your marketing and advertising campaigns, you can direct phone inquiries to a dedicated extension and track incoming calls with your call-accounting software that will become your easy-to-use tool to control marketing ROI and timely stop losing campaigns or enforce the winning ones.
Case Study: Call-Accounting Software for a Large Manufacturing Enterprise
Today, many vendors suggest “out-of-the-box” call-accounting software with various functionality for companies of various sizes. But, sometimes, the deployment of a custom call-accounting solution can be more advantageous. For an example, to:
to allocate timely phone costs to appropriate budgets,
to manage phone numbers and automatically update corporate address book;
Deployment of this solution proved to cut telecom expenses and essentially increase employee productivity.
Conclusion
As it was shown above, you can use call-accounting software with extended settings and wide reporting facilities to:
and thus make several important steps towards your business prosperity.
Also published here.
…
You can learn how to empower your enterprise with VoIP in the book, “The Connected Enterprise”, here http://bcs-it.com/books/connected-enterprise/ The free e-book, just as the article, was written by Alexander Anoshin, the CEO of BCS-IT, who specializes in business IP telephony solution development.
Read more articles written by Alexander Anoshin
Related posts:
- 5 Ways to Save on IP Telephony with Call-Accounting Software
A call-accounting solution is a regular companion of any telephony system. To manage your personal expenses for paid calls, you can get by information from your telephony service provider, who uses a call-accounting system to control their client calls. To manage effectively expenses for thousands of paid calls made each... - How to Save Time, Money and Effort with Enterprise VoIP Software
Today’s economy requires all business to use all the enterprise resources most effectively. An IP telephony network is not an exception. From this article, you can learn how to: automate client request processing and release your staff to fulfill more complicated tasks with a voice portal; save your client time... - 5 Great Ways to Save Time with Enterprise VoIP Integration
The 3 main goals of today’s business are effective client service; higher employee productivity; lower costs for telecommunications, network maintenance, etc. Here you can learn 5 savvy ways to achieve these goals by integrating IP telephony in your enterprise IT infrastructure. 1. Process Your Client Requests Timely With Maximum Effectiveness... - Payday Advance Loans Are Now Only One Toll Free Call Away
A friend of mine recently went through financial troubles and asked me, knowing that I’m a finance writer, if I could push him in the right direction for a short term loan to help out with his expenses. Here’s his story: I have finally taken a positive step. I made... - Save Time – Boost Productivity with Knowledge Base Software
Even in an era often referred to as the “Information Age”… keeping track of information can be a daunting task. Companies are moving away from traditional paper documentation for internal policies, references and documentation. We are also seeing a growing trend for companies to provide their customers access to information... - I’ll Call You Back In A Few Weeks . . .
Lucky. Yes, lucky. I am lucky that week-in and week-out, I get to sit in and listen to various communication between salespeople and their clients. It never ceases to amaze me how as salespeople we are not aware of some of the things we do and how those actions affect... - Help Desk Software: Exploring Deployment Options
IT professionals of today tend to have high expectations with regard to the software tools they use to track and manage their customer issues. Almost everyone who is researching Help Desk software is looking for the application that has the most powerful feature set at the best price. Obviously it... - Choosing the Right Automated Forex Trading Software
Automated forex trading has a few advantages of its own. Here all you have to do is follow trade signals that are generated and if you are able to execute them with discipline and if your system is logical, then you can easily pile up gains. Before looking at the... - Developing Original Articles: The Human Touch vs. Computer Software
With the increasing demand of high quality content on the web, finding original articles and carefully stylized content is a priority for companies to retain credibility. With today’s fierce search engine ranking competition, a steady supply of original articles has become a necessity. Websites need to be designed to increase... - 6 Simple Ways Writing Articles Will Improve Your Link Popularity
Article writing and distribution creates free one way incoming links back to your web site. Link building in this manner increases your web sites exposure, visitors and you overall search engine rankings. By using the following techniques you can dramatically improve your web site traffic in a very short period... - Multiple Ways to make the most of a Year-end Bonus
If you have a nice chunk of extra cash to look forward to each year, think now about the best ways to put it to work for you. Maybe this year you’ll get lucky. You’ve applied for that great, higher-paying promotion and this will boost your monthly pay by $500.... - 12 Nifty Ways To Stream Internet Movies At Home
What if you could watch all your favorite movies and TV shows from the comfort of your home – whenever you wanted to watch them. Wouldn’t that get your pixels firing on all cylinders? Well, now you can! Of course, this is nothing new, since one obvious way to do... - 25 Ways to Get Passive Income From Scratch
Everyone I ever talk to — business owners, employees, retirees or students alike — all tell me if they could have one financial wish among all the rest…it would be to create multiple streams of passive income for life. Loads of people talk about it. But few people really know... - GOOD WAYS TO FIND FREE MONEY
If you are tired of making lifestyle changes to accommodate your savings plans then read on. These ideas lead you to prime places to look for money that’s already rightfully yours. Some people see little point in changing their ways to save a quick $5 or $10. These same people... - Painless Ways to Find Money for an Emergency
If your plan for money for your next emergency is to scoop up the change that falls between the cushions, you might want to come up with a plan to add to that stash. It is always a good idea to have a little extra green for the lean times....